Infinity Hash FAQ
Find answers to the most frequently asked questions about Infinity Hash. Didn’t find your answer? You can always contact our support!
About the project
We want to build a self-sustaining Bitcoin mining ecosystem and enable everyone to participate in it, even with very little money and no technical experience. We believe the only way to achieve this goal is through full transparency, accessible automation, and taking the hard, long-term option whenever a decision needs to be made. Our next milestone is to reach 1 exahash in mining power.
There are 4 key factors that make Infinity Hash more profitable than most other mining projects, large mining companies, and solo miners:
- Stable, low energy prices: We heavily focus on high-quality infrastructure and did so from the start of the project. The combination of stable, green hydropower and efficient infrastructure allows us to operate at extremely competitive electricity prices.
- Extremely low operating expenses: We keep a very low overhead using automation and a small team. Apart from this, we are keeping our product minimalist to be able to react to market changes without gigantic development efforts.
- High mining efficiency: We always buy the latest miners with the highest mining efficiency. This ensures your mining contracts run profitably for the longest time possible.
- On-site repairs: Unlike most other mining companies, we do our repairs right at the mining farm to address most problems right on the spot. This way we don’t have to ship a broken machine to the manufacturer for repair and can get it back online within 24-48 hours.
There are many other small factors that contribute to comparatively high profits for our community, but those would go beyond the scope of this FAQ entry.
Our profit for keeping everything running is included in the purchasing price of the contracts. This allows us to provide a low-friction user experience without added fees down the road.
Contracts and hashrate
A mining contract means you purchase a fixed amount of bitcoin mining hashrate that generates bitcoin for you without needing to deal with hardware setup or ongoing maintenance. With our lifetime contracts, that hashrate remains active for as long as it stays profitable (no fixed timeframes like with cloud mining).
As a rule of thumb, the minimum is roughly $10. Exact amounts might vary a bit depending on the payment option you chose.
Contract generations reflect the type of mining hardware backing your contract. Older generations use less efficient miners, while each new generation is introduced when newer, more efficient miners become available. With auto-reinvestment, you always receive the newest generation automatically. When buying new contracts, you can usually choose the newest generation and sometimes the second newest – but we always recommend the newest one.
Contract efficiency shows how much electricity is needed to produce mining power and is fixed for each contract. It is displayed in W/TH (Watts per Terahash). The lower the W/TH value, the lower the electricity cost per Terahash, which means higher profitability.
The contract APR shows your individual annual percentage return based on what you paid per Terahash and the most recent daily mining reward. It is updated daily using the latest mining reward data for your contract.
Auto-reinvestment lets you automatically use 0% to 100% of your daily mining profits to buy more hashrate in the newest contract generation. You can change this setting at any time. For example, if you earn $2 in a day and set auto-reinvestment to 50%, $1 is added to your unpaid earnings and $1 is used to purchase additional hashrate.
No. There are no maintenance fees, repair costs, or hidden charges later on. Only electricity costs are automatically deducted from mining rewards, and all other costs are already included in the contract price when buying, so you know exactly what you get when making a hashrate purchase in any contract.
Lifetime warranty means you don’t carry any repair, replacement, or shipping risk for the mining machines backing your contract. We cover all repairs, extra costs, and full shipping risk for the entire lifetime of the contract.
No, selling contracts is not possible for regulatory reasons. We may introduce a hashrate marketplace in the future if conditions allow it. Feel free to contact our support in case you have any questions regarding selling your contracts or potential refunds.
Contracts stay active for as long as they are profitable. This depends on contract efficiency, the bitcoin price, and network difficulty, which we cannot control. On average, contracts typically stay active for around 3–4 years, but this is not guaranteed. There is no fixed contract term – your contract stays online as long as it remains profitable.
If a contract becomes unprofitable, it automatically goes offline temporarily. This happens when electricity costs exceed the mining rewards. We do this to prevent losses for users, which we call automatic loss protection. The miners remain in place and automatically go back online once conditions improve. If a contract stays unprofitable for several months, we may permanently retire it to avoid ongoing datacenter costs.
No, a hashrate transfer is generally not possible. In case you created more than one account accidentally, please immediately contact our support so we can merge everything into one main account after successful KYC proceedings.
Rewards and payouts
Rewards are added daily to your unpaid earnings in BTC (Bitcoin) and sent to your BTC wallet in a non-custodial way as soon as they reach the eligibility threshold (about $10-15 depending on current network fees). If you just bought hashrate in a contract, you’ll get your first rewards within 24 hours.
Currently, we only pay out mining rewards in BTC (Bitcoin). We are working on direct bank payouts (USD, EUR, GBP, CHF) and direct payouts to debit cards in the background.
Rewards are paid out automatically to the BTC (Bitcoin) address you saved on the main page of your dashboard. You don’t have to manually submit a withdrawal.
Unpaid earnings (mining rewards) are paid out automatically as soon as they reach their eligibility threshold (about $10-15) to ensure a non-custodial service where only you have control over your assets and wallet.
There are no added fees for automated reward payouts. We only deduct the current Bitcoin network fee for transactions. In case the Bitcoin network fee increases significantly, we increase the eligibility threshold for automated payouts to make sure the percentage amount of network fees stays in a reasonable range and doesn’t eat into rewards too much.
We check saved reward payout wallet addresses for typos and conduct AML (anti-money laundering) checks regularly. In case you get an error message when trying to save your wallet address or there is any other problem, please contact our support so we can assist you directly and resolve the situation.
We always recommend only entering a wallet address you personally have full control and custody over. This could be a simple software wallet, a hardware wallet, or a paper wallet. In case you still want to send automated reward payouts to an exchange deposit address or any other third-party provider, please contact the support team of the respective exchange or provider to make sure the provided deposit address doesn’t change and you aren’t breaking their terms of service. Our support is always there to assist you in case you have further questions.
No, we are a non-custodial service. This means we don’t hold, manage, or have custody of any customer funds. Your rewards are kept track of via the unpaid earnings amount in your dashboard and automatically sent directly to your BTC (Bitcoin) wallet.
Payment options
We offer various payment methods, including bank transfer, credit cards, crypto, Bitcoin and a lot of local payment options.
Via SEPA it usually takes 1-3 business days. For Swift, it usually takes 1-8 business days. Other transfer options like ACH and Fedwire might take around 3-5 business days, depending on your bank. If a bank transfer isn’t credited fast enough, you can always contact our support directly!
The minimum is usually around $100 for USD and 50€ for EUR but can vary depending on whether you use SEPA, Swift, Fedwire, or other transfer options like ACH. Minimum and maximum amounts are always displayed directly in the dashboard during payment option selection while purchasing contracts. In case you plan to send a bigger sum (exceeding 50k USD/EUR), feel free to notify our support beforehand to ensure fast and smooth booking of your payment.
Yes, please only send from a bank account in your own name. Otherwise, we can’t credit your bank transfer for regulatory reasons.
Yes, if you initiate a bank transfer as part of your purchase, it will automatically purchase hashrate in the contract you selected to buy during checkout. We don’t provide any currency exchange or custodial services, so there is no dashboard balance like you might be used to from a cryptocurrency exchange. All “deposits” are always a purchase of hashrate in a mining contract or other product or service.
Hardware and energy
We source our hardware from multiple manufacturers like Bitmain, Sealminer and MicroBT. Due to their excellent build quality and low maintenance costs, we are focusing mainly on MicroBT-built Whatsminer models. We always only buy the latest generation miners to ensure the longest profitability span for the contracts you buy.
The miners are installed in datacenters and dedicated mining containers with regular maintenance by experienced and trained staff in cold and dry conditions using simple and reliable air cooling.
We have well armed 24/7 on-site security in addition to live video surveillance. So no, nobody is going to steal anything.
We use 100% hydro power, making us another 100% renewable Bitcoin mining project. If we find other even cheaper sources of energy that are worth considering, we may hold a community vote on whether or not to use them.
Although we have fixed long-term contracts at around $0.069/kWh, occasionally we get even cheaper energy (sources like night energy or simply lower current spot prices). The average energy cost per kWh is available in each month’s transparency report as a monthly average, as actual electricity prices are also influenced by currency exchange rates.
Regulatory and legal
Yes. There is a PDF receipt/invoice available for each purchase. If you complete identity verification (KYC/KYB) for your account, the required information (address, name, company name, etc.) is automatically filled in on each invoice. You can fill in extra information manually and always contact our support in case you have any questions.
Yes, for regulatory reasons we require identity verification (KYC). You can create your account without KYC and use some of our payment options, as long as you stay below certain limits. This can be considered a test account, so new users can test our product with a small purchase before going forward. Current limits are always visible on your profile page in the dashboard. We also offer identity verification for businesses (KYB). In case you have any questions, please contact our compliance team via the support page.
This depends on your country of residence and/or nationality. We are available in most jurisdictions internationally. You can refer to our terms of service, where we have listed sanctioned and prohibited countries under the point “High Risk & Prohibited Countries List” or contact our support if you have any questions. The easiest way to find out if you can create an account and use our services is by signing up for an account. You will be asked for your country of residence and/or nationality and will directly see if everything is fine.
Affiliate system
Yes, we do. We offer a variable commission in USDC (usually around 10%) on all new purchases made through your referral link. Currently, the commission is lifetime. This means if a user you invited buys again in the future, you will receive a commission once more. Check our affiliate page for more details and available marketing material downloads.
The affiliate system is funded by our marketing budget, so no mining rewards are taken away from your invited users.
No. Pyramid schemes and multilevel marketing (MLM) systems both rely on people referring people to get new users and have multiple levels of members who refer new users to pay the old ones. We neither provide multiple levels, nor are we a pyramid scheme. You can check our live hashrate and verify our operations via our public mining pool and other transparency resources found here.
Didn’t find your answer?
Didn’t find your answer? You can always contact our support!
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$500 free mining
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It’s a free testing phase – no strings attached!